2023530 Systems Integrator $115,000.00

  • Level 4 - Full Performance
  • Tysons VA

Description:

Position Requires a Top Secret (TS/SCI) Clearance with a Polygraph.

As a key member of the cloud Customer Support team, you will provide guidance to customers interested in moving their systems to the cloud, serve as primary POC for customer inquiries, and provide entry-level technical support to a customer Cloudworks team at an on-site Government facility in the Herndon/Reston area. Position is part of a small integration team within the Business Operations office but will provide PMO at large support.
You will produce clear communications to a variety of technical and non-technical audiences, track and respond to action items, and support/participate in various integration activities and projects of varying urgency, size and complexity.

Technical support will include providing account provisioning support for customers to get access to multiple Cloud Service Providers (CSPs), supporting various Operating Systems such as Linux and Windows virtual machine images. You will also assist with analyzing user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow and/or scheduling limitations.
Job Duties and Responsibilities:
Perform tier 1 support to answer customer inquiries and help resolve issues related to the customer’s cloud account and the account provisioning process
User internal customer systems to set up the customer’s cloud accounts
Coordinate and attend customer meetings to provide guidance on the account provisioning process as required
Develop Standard Operating Procedures (SOPs) to document team processes as required
Prepare and maintain organization and communication charts
Effectively and accurately communicate relevant customer and business information to the customer and project teams, including collecting data and drafting talking points and preparing briefs
Ensure customer needs are met in a timely and cost-effective manner
Other duties as assigned

Estimated Salary:
Position Level: Level 4 – Full Performance
Salary Range: Up to $115,000.00 per year

B4Corp Estimated Salary Ranges:
Position Level                                          Min Salary       Max Salary
Level 1 – Subject Matter Expert               $160,000         $215,000
Level 2 – Expert                                         $140,000         $195,000
Level 3 – Senior                                         $110,000         $170,000
Level 4 – Full Performance                      $60,000           $100,000

Mandatory Requirements:

Required skills:
Experience working in customer space and general IT knowledge required
An eye for detail and excellent grammar/communication skills
Experience creating and managing tickets in JIRA
Technically competent with various software programs, such as Word, Excel, PowerPoint, SharePoint, MS Project
Ability to multitask; can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Ability to react to project adjustments promptly and efficiently
General knowledge of Cloud technologies and customer enterprise management services
Desire to perform and learn technical skills

Optional Requirements:

B4CORP Company Information

B4Corp is a small defense contracting company that focuses on providing an optimum environment for mission-focused, highly-skilled consultants to support the United States of America’s intelligence community and other defense organizations. B4Corp provides a low overhead, highly efficient, high salary environment that allows employees to excel at meeting the client’s needs. B4Corp is looking for information technology professionals that have a high sense of personal responsibility, self-motivation, and mission drive.

B4Corp’s dedication and care for its employees is reflected in the outstanding compensation and benefits B4Corp provides. Our salaries are second to none. B4Corp’s benefits reflect the company’s policy of putting the employees first. Our health insurance demonstrates this with 100% employer coverage and providing employees with a plan that has $0 copay, 0% coinsurance and an HSA that can allow employees to accrue health savings for the future. B4Corp’s maximum flexibility comp / makeup time policy, along with the company’s cafeteria-style benefit plan that allows employees to maximize their benefit dollars, reflects B4Corp’s commitment to its employees.

Compensation:

  • Outstanding Salaries

Retirement:

  • Full Vanguard 401k Plan – Featuring a full scope of investment options
    –       100% employer matched contribution up to 6% of employee’s salary
    –       Ability to max out 401k savings $57k ($63.5k if over 50)
  • Employees receive B4Corp phantom stock each year (2-year vesting period)

Insurance 100% Employer-Paid Premiums:

  • United Health Care Choice Plus HSA POS Gold 1500 w/HSA
    –       Employer funded HSA to cover 100% health care deductible
    –       Health insurance: $0 copay, $0 co-insurance. Full scope protection for you and your family!
    –       100% employer premium coverage for single and family
  • Health Equity HSA – B4Corp contributes $1500.00 for single and $3000.00 for family into your Health Equity HSA to cover 100% of your health care deductible.
  • Mutual of Omaha Dental VSP Vision Insurance Mutual of Omaha short-term disability (60% of salary up to $2,000.00/week)
  • Mutual of Omaha long-term disability (60% of salary up to $10,000.00/month)
  • Mutual of Omaha life insurance ($200,000.00)

Employee Referral Bonus:

  • Refer a friend or a coworker and receive $3,000 per year for every year the person works for B4CORP

Paid Time Off (PTO):

  • Seven weeks of leave per year (including ten federal holidays)
  • Ability to purchase 2 additional weeks of vacation
  • Flexible work schedule with comp time (with customer approval)

Tuition and Training:

  • Free CBTNuggets Online Training Account
    –       More than 200 online IT courses on a large variety of topics, including networking, security, virtualization, and the cloud — from trusted vendors such as Cisco, Microsoft, and Google.
    –       Train anytime, anywhere, and on a variety of devices – even offline!
    –       Transcender® Practice Exams
    –       Virtual Labs
  • Free L inux Academy Online Training Account

Internal Tracking -CPOS-626

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